Entities

These Terms of Use (“Terms”) are issued on behalf of:

South Africa:
Olarm (Pty) Ltd, Registration No. 2015/057946/07, incorporated in the Republic of South Africa, principal office at 3rd Floor, 325 Main Road, Kenilworth, Cape Town, 7708, South Africa (“Olarm SA”)

United Kingdom and European Union (including Italy and other EU Member States):
Olarm UK Ltd, Companies House No. 15792112, registered office at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom (“Olarm UK”). Olarm UK Ltd provides the Services to customers in both the United Kingdom and the European Union.

When these Terms refer to “Olarm”, “we”, “us”, or “our”, they refer to the relevant entity responsible for providing the Services in your territory, as set out above.

Preliminary — How to Read These Terms

These Terms govern your use of all Olarm Services. Certain clauses are marked with a territory indicator:

• [SA] — applies to customers in South Africa
• [UK] — applies to customers in the United Kingdom
• [EU] — applies to customers habitually resident in the European Union (including Italy)
• [ALL] — applies in all territories

Where a clause is not marked, it applies in all territories. Where local mandatory law grants you rights that exceed those described in these Terms, those statutory rights are not affected or limited by these Terms. Defined terms used in these Terms have the meanings given in Section 1.

1. Definitions [ALL]

For the purposes of these Terms, the following terms have the meanings set out below:

Term - Definition

Company / Olarm - Olarm (Pty) Ltd (Reg. 2015/057946/07) (South Africa) (“Olarm SA”) and Olarm UK Ltd (CH 15792112) (United Kingdom and European Union) (“Olarm UK”), together “Olarm”. When these Terms refer to “Olarm”, “we”, “us”, or “our”, they refer to the relevant entity for your territory, as set out in the Entities section above.

You / Your / Customer - The person or entity that has accepted these Terms and is contracting with Olarm. In a Direct Subscription, “You / Customer” and “End User” refer to the same party. In an Indirect Subscription, “You / Customer” refers to the Channel Partner as Olarm’s contracting party, and the Channel Partner’s own customers or end users are the “End Users”. “You”, “your”, and “Customer” are used interchangeably throughout these Terms.

Terms / Agreement - These Terms of Use, including all schedules, annexures, and documents incorporated by reference.

Site - The Olarm website at https://olarm.com.

Olarm APP - The Olarm mobile application for iOS and Android devices.

Command Centre - Olarm’s professional alarm management and device monitoring platform.

Olarm Devices - All Olarm hardware products, including the Olarm MAX, Olarm PRO 4G, Olarm LINK, and Olarm ONE (comprising the Olarm HUB, wireless detectors, and accessories).

Service(s) - The Olarm website, Olarm APP, Command Centre, Remote Connect, Signals Proxy, and all Olarm Devices.

End User - The person or entity at whose premises an Olarm Device is installed and who uses the Service(s) in practice. In a Direct Subscription, the End User is also Olarm’s Customer. In an Indirect Subscription, the End User is the Channel Partner’s customer. “End User” and “Customer” may be used interchangeably where the context makes clear they refer to the same party.

Channel Partner - Any entity that has entered into a Channel Partner Agreement with Olarm to provide, distribute, install, or support the Service(s) to End Users. Channel Partners include, depending on territory: Installers, Resellers, Distributors, Armed Response Companies [SA], and Alarm Receiving Centres [UK/EU]. Channel Partners may also transact with each other within the supply chain (for example, a Distributor supplying Devices to an Installer).

Direct Subscription - A subscription arrangement under which Olarm contracts directly with and invoices the End User for the Service(s).

Indirect Subscription - A subscription arrangement under which Olarm contracts with and invoices a Channel Partner, who in turn provides the Service(s) to End Users and is responsible for billing them.

Content - All content, trademarks, data, software, databases, text, graphics, icons, and designs forming part of the Service(s), owned by or licensed to Olarm.

Subscription - A Direct Subscription or Indirect Subscription, as applicable — the recurring fee arrangement for access to the cloud-connected features of the Service(s).

CPA - Consumer Protection Act 68 of 2008 (South Africa).

POPIA - Protection of Personal Information Act 4 of 2013 (South Africa).

UK GDPR - UK General Data Protection Regulation, as retained and amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019, and the Data Protection Act 2018.

EU GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation).

Consumer Rights Act -Consumer Rights Act 2015 (United Kingdom).

2. Acceptance of Terms [ALL]

2.1 These Terms govern your use of the Service(s) as defined in Section 1. All defined terms in Section 1 apply throughout these Terms.

2.2 By visiting, accessing, or using the Service(s) — including by activating an Olarm Device — you agree to be bound by these Terms and the Privacy Policy available at https://olarm.com/legal/privacy-policy.

2.3 IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE(S) OR ACTIVATE ANY OLARM DEVICE.

2.4 You must meet the minimum age requirements set out in Section 10 to use the Service(s).

2.5 If you use the Service(s) on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Customer Account [ALL]

3.1 You agree that your account credentials are for your personal use only and must not be shared with any third party. You must immediately notify Olarm in writing at legal@olarm.com of any unauthorised use of your account or any security breach of which you become aware.

3.2 You may not create an account for any entity unless you are expressly authorised to do so on behalf of that entity.

3.3 Where you are a Channel Partner and your use of the Service(s) includes an IO Control Management mandate on behalf of an End User or customer, you represent and warrant that you hold duly authorised written instructions from that End User or customer to execute such mandate. You and that End User or customer jointly hold Olarm harmless from any loss arising from the execution of that mandate.

4. Product Offering [ALL]

4.1 [ALL] Olarm provides the Service(s) through two subscription models:

(a) Direct Subscription: Olarm contracts directly with and invoices the End User. These Terms apply directly between Olarm and the End User.

(b) Indirect Subscription: Olarm contracts with and invoices a Channel Partner. The Channel Partner provides the Service(s) to End Users and is responsible for billing and supporting those End Users. The End User’s commercial arrangement for subscriptions is with the Channel Partner; however, these Terms continue to govern the End User’s use of the Service(s).

4.1A [ALL] Channel Partners include, depending on territory: Installers, Resellers, Distributors, Armed Response Companies [SA], and Alarm Receiving Centres [UK/EU]. Outside South Africa, the supply chain typically involves Distributors (Channel Partners who procure Olarm Devices and supply them to Installers or other Channel Partners) and Installers or Alarm Receiving Centres (Channel Partners who install and support Devices at End User premises). In South Africa, Channel Partners typically include Installers, Resellers, and Armed Response Companies. Device pricing, ordering, delivery, returns, and device warranty within the Channel Partner supply chain are governed by separate Channel Partner Agreements and applicable supply chain agreements — not by these Terms.

4.2 The Olarm product range includes:

• Olarm MAX — WiFi and Dual SIM 4G alarm communicator for existing alarm systems
• Olarm PRO 4G — 4G communicator with WiFi backup for existing alarm systems
• Olarm LINK — I/O expander and relay module
• Olarm ONE — Complete wireless security ecosystem (Olarm HUB + wireless detectors and accessories)
• Olarm APP — Remote monitoring and control application
• Command Centre — Professional control room software
• Remote Connect — Remote panel programming service
• Signals Proxy — Encrypted signal delivery service

4.3 If the Channel Partner Agreement between Olarm and a Channel Partner is terminated for any reason while a subscription remains in force, Olarm reserves the right to replace the Channel Partner with another authorised partner or to contract directly with the affected End User(s) under a Direct Subscription.

5. Channel Partner Obligations [ALL]

5.1 Channel Partners are responsible for: (i) professional installation of Olarm Devices at End User premises; (ii) the actions of their employees, representatives, agents, and sub-contractors during installation; and (iii) ensuring End Users receive accurate information about their Olarm Device capabilities and subscription terms.

5.2 Channel Partners must not activate any IO Control Management features without documented, written End User authority.

5.3 Olarm maintains a Channel Partner Programme with defined obligations. A breach of Channel Partner obligations may result in suspension or termination of Channel Partner status, which may affect the continuity of the Service(s) for affected End Users. Olarm will endeavour to provide 30 days’ advance notice of Channel Partner termination where reasonably practicable.

6. Device Activation and Service Continuity [ALL]

6.1 Continued access to cloud-connected features of Olarm Devices requires an active Olarm subscription. Where a subscription lapses or is terminated, cloud features (including remote monitoring, push notifications, and Olarm APP control) will be suspended until subscription is reinstated.

6.2 Local alarm functionality of Olarm Devices may continue to operate during periods of cloud service suspension depending on the device model and configuration, but Olarm provides no guarantee of local-only functionality.

6.3 Olarm will endeavour to provide 30 days’ advance notice of any planned changes that materially affect Service continuity.

7. Payment of Subscription Fees [ALL]

7.1 In consideration for the Service(s):

(a) Direct Subscription — you shall pay Olarm the applicable subscription fee in advance. Fees are as communicated by Olarm from time to time and may be published on the Olarm website or confirmed to you directly. Fees are subject to change in accordance with §7.5.

(b) Indirect Subscription — you shall pay your Channel Partner the fees agreed between you and that Channel Partner, as set out in their quotation or applicable agreement. Olarm does not set, control, or warrant the fees charged by Channel Partners to End Users.

7.2 [SA] Payment in South Africa is processed via Olarm’s PCI-compliant payment processor and may be made by credit card, debit card, or such other payment methods as Olarm makes available from time to time. Fees are denominated in South African Rand (ZAR). No payment card data is stored by Olarm.

7.3 [UK/EU — Direct Subscriptions] For direct subscriptions outside South Africa, you select your preferred billing currency (GBP, EUR, or USD) at the time of subscription. In some countries, ZAR may also be available as a billing currency, subject to plan configuration by Olarm's Billing team. Olarm will invoice you and process payment in your selected billing currency via Olarm's nominated payment processor. The amount charged to your payment card will be determined by your card issuer and may differ from the invoiced amount where your card's native currency differs from your selected billing currency. Any foreign exchange conversion, and any associated fees, are applied by your card issuer and are outside Olarm's control. Olarm accepts no responsibility for exchange rate fluctuations or card issuer conversion fees.

7.4 [UK/EU] You have the right to dispute an incorrect charge with Olarm by contacting legal@olarm.com. [UK] UK consumers also have the right to raise a dispute directly with their card issuer under applicable UK consumer law. [EU] EU consumers may similarly raise a dispute with their card issuer under applicable EU consumer law.

7.5 Olarm may suspend or restrict access to any or all Services where fees owed to Olarm remain unpaid for more than 15 (fifteen) days after the due date. For Direct Subscriptions, access will be suspended immediately upon expiration of the subscription period if payment has not been received by the due date. [Direct Subscriptions] Olarm reserves the right to amend subscription fees upon 30 days' written notice to you. [Indirect Subscriptions] Any changes to the fees charged by a Channel Partner to an End User are governed by the agreement between the Channel Partner and the End User.

7.6 Olarm does not generally provide refunds or credits, subject to applicable consumer protection regulations in your territory.

8. Device Warranty [ALL]

8.1 South Africa [SA]

8.1.1 In South Africa, Olarm Devices are provided directly by Olarm or through a Channel Partner. Device warranty is provided by Olarm (Pty) Ltd or by the Channel Partner as specified at the time of purchase. Warranty claims should be directed to Olarm at legal@olarm.com or to the Channel Partner from whom the device was purchased.

8.2 United Kingdom, European Union, and Other Territories [UK/EU/Other]

8.2.1 Outside South Africa, Olarm Devices are supplied through Channel Partners. Device warranty is provided by the supplying Channel Partner (typically the Distributor or Installer from whom the Olarm Device was purchased), not by Olarm. The warranty terms, period, and claims process are governed by the agreement between you and the relevant Channel Partner.

8.2.2 The typical device warranty period is 12 months from delivery. You should verify exact warranty terms with the Channel Partner from whom the device was purchased.

8.2.3 For device warranty claims outside South Africa, please contact the Channel Partner from whom the Olarm Device was purchased. Olarm may assist with remote diagnostics and firmware support but is not responsible for device defects or replacements in these territories.

8.2.4 [UK] Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015 against the Channel Partner who sold the goods to you. Where goods are not of satisfactory quality, not fit for purpose, or not as described, you retain all statutory remedies against that Channel Partner.

8.2.5 [EU] Nothing in this clause affects your statutory rights under Directive 2019/771/EU (Sale of Goods Directive) and applicable national implementing legislation against the seller of goods to you. Where goods do not conform to the contract, you retain all statutory remedies against the seller.

8.3 Olarm’s Service Commitment [ALL]

Separately from the device warranty above, Olarm will use reasonable skill and care and best efforts to provide the Services (software connectivity, Command Centre, cloud platform) substantially in accordance with applicable documentation. This commitment covers the Services only and does not extend to Olarm Devices.

9. Data Storage [ALL]

9.1 Olarm will store pertinent data on the Service(s) and will maintain regular daily backups while you remain an active subscriber. Olarm is not responsible for data deletion or loss due to technical failure beyond its reasonable control.

9.2 Olarm is committed to industry-standard security protocols when storing your data. Olarm will promptly inform you if any of your data has been accessed in an unauthorised manner.

9.3 Olarm reserves the right to archive your data after a period of 1 (one) month of inactivity. Archived data is stored securely and is not accessible by third parties without encryption and physical access controls.

9.4 Your data remains your property. Olarm will not use your data without your permission, except as necessary to: (i) maintain, provide, and improve the Service(s); (ii) resolve a support request; (iii) comply with a valid legal subpoena or request; or (iv) as otherwise described in the Privacy Policy.

9.5 Olarm may analyse your data in aggregate and on an anonymised basis to better understand how the Service(s) are used.

10. Minors [ALL]

You may only use the Service(s) if you are at least 18 years old, or the applicable legal age of contractual capacity in your jurisdiction, whichever is higher. [SA] In South Africa, if you are under 18, you may only use the Service(s) under the supervision of a parent or legal guardian who accepts these Terms on your behalf. [EU/UK] In the United Kingdom and European Union, the minimum age for entering a binding contract is 18 years. Where local law sets a different minimum age of digital consent, that age applies for data-related consents.

11. User Representations and Undertakings [ALL]

By using the Service(s) you represent, warrant, and covenant that: (i) you possess the legal authority to enter into these Terms and form a binding agreement under applicable law; (ii) if you use the Service(s) on behalf of an entity, you are duly authorised to bind that entity; and (iii) you will comply with all applicable laws regarding your use of the Service(s), including data protection, privacy, and applicable sector-specific laws.

12. Use Restrictions [ALL]

You may not, and may not permit any third party to: (i) copy, modify, create derivative works of, reverse engineer, decompile, or disassemble the Service(s) or any Content without Olarm’s prior written consent; (ii) use the Content on any other website or networked environment without Olarm’s prior written consent; (iii) interfere with or violate any other user’s privacy or intellectual property rights, or harvest personally identifiable information using any automated means; (iv) use Olarm Trademarks in connection with content that is unlawful, offensive, or harmful; (v) transmit or distribute content that infringes third-party rights; (vi) impersonate any person or entity or provide false information; (vii) transmit viruses, malware, or any harmful code; (viii) interfere with the operation of the Service(s) or Olarm’s infrastructure; (ix) use the Service(s) for spam or unsolicited communications; (x) bypass any security or access controls; (xi) use the Service(s) for any illegal, immoral, or unauthorised purpose; or (xii) commercially exploit the Service(s) or Content without Olarm’s prior express written authorisation.

13. CCTV [ALL]

By using the Service(s) in connection with CCTV or video-enabled devices, you shall comply with all applicable local laws governing the placement, operation, and use of such devices, and must conspicuously notify persons in or around the premises that their activities may be recorded. [UK] This includes compliance with the Information Commissioner’s Office CCTV code of practice. [EU] This includes compliance with applicable national CCTV regulations and EU GDPR obligations relating to video surveillance, including providing appropriate notices and, where required, conducting a Data Protection Impact Assessment (DPIA). You shall indemnify Olarm against all claims arising from your use of CCTV devices.

14. Open Beta and Feature Previews [ALL]

Olarm may, at its sole discretion, conduct open beta testing of new features. Beta features are provided on an “as is” basis without warranty. Your participation in any beta programme is voluntary, and Olarm may withdraw beta features at any time without notice or liability.

15. Intellectual Property [ALL]

15.1 All content, trademarks, data, software, databases, text, graphics, icons, links, designs, and agreements on or related to the Service(s) are the property of Olarm or are used under licence, and are protected by applicable local and international intellectual property laws.

15.2 These Terms do not transfer any intellectual property rights to you. You receive only a limited, non-exclusive, non-transferable, revocable licence to use the Service(s) in accordance with these Terms.

15.3 “Olarm” and all Olarm logos, marks, and product names are trademarks of Olarm. No right or licence to use Olarm trademarks is granted by these Terms.

15.4 If you provide any suggestions, feedback, or ideas relating to the Service(s), Olarm shall have an exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use such feedback without compensation to you.

16. User Content and Owner Content [ALL]

16.1 The Service(s) may allow you to upload, publish, or make available certain content (e.g., CCTV feeds, user-generated data) (“User Content”). You represent that you hold all necessary rights to any User Content you submit.

16.2 You grant Olarm a non-exclusive, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, and display your User Content for the purpose of providing the Service(s).

16.3 Olarm reserves the right, at its sole discretion, to remove or edit any User Content that violates these Terms or applicable law.

17. Third-Party Components and Sites [ALL]

17.1 The Service(s) may include third-party software components subject to open source or third-party licence terms. Where a conflict exists between such licence terms and these Terms, the third-party licence terms prevail for that component.

17.2 The Service(s) may link to third-party websites. Olarm has no control over and is not responsible for third-party websites or their content. You access third-party websites at your own risk.

18A. Integration Licence and API Usage [ALL]

18.1A Integrations with third-party platforms (e.g., Home Assistant) are licensed under the Apache License 2.0 for personal, non-commercial use only. Commercial use requires prior written approval from Olarm.

18.2A The Olarm public API (“API”) is provided on an “as is” basis for authorised users. Use of the API is subject to these Terms. Olarm grants a limited licence to use the API solely for integration purposes and prohibits: commercial exploitation without written authorisation; reverse engineering; or attempts to obtain Olarm source code. Olarm may modify, suspend, or discontinue the API at any time without liability.

18.3A All intellectual property rights in the API remain exclusively with Olarm. Olarm accepts no liability for damages arising from use or inability to use the API.

18B. Remote Connect and Signals Proxy [ALL]

18B.1 Remote Connect is middleware software that remotely connects alarm manufacturer software (which uses a virtual serial port) with Olarm devices (which use TCP/IP). It creates a virtual serial port to allow communication between the two. Signals Proxy is middleware software that routes encrypted alarm signals between Olarm devices and third-party monitoring or receiving platforms. Both services are provided on an "as is" basis without guarantee of compatibility with any specific third-party alarm panel software, hardware, operating system, or monitoring platform.

18B.2 Olarm is not responsible for any failure of Remote Connect or Signals Proxy to function with third-party alarm manufacturer software, hardware, or monitoring platforms. The user is responsible for verifying compatibility with their specific systems before deployment.

18B.3 Olarm is not liable for any data loss, system damage, signal failure, missed alarm transmission, or business interruption arising from the use of Remote Connect or Signals Proxy, including issues caused by third-party software, hardware, or monitoring platforms with which either service interacts.

19. Artificial Intelligence [ALL]

In line with Olarm’s AI Policy, the Olarm APP and Command Centre use AI technologies to enhance user safety, system responsiveness, and experience. These technologies analyse device interaction patterns — such as usage times, location signals, and arming history — to enable features such as automated arming/disarming notifications, predictive alerts, and context-aware behaviour. Olarm’s AI features do not use personal identifiers (such as name or contact details) as direct inputs. All automated processing is designed to improve system performance and does not produce legal or similarly significant effects on you. [EU/UK] Where any AI-driven processing involves automated decision-making with significant effects, you have the right to request human review, to express your point of view, and to contest the decision, in accordance with applicable data protection law.

20. Marketing Consent [ALL]

20.1 [SA] By submitting your details via the Service(s), you consent to Olarm processing your personal information for direct marketing by means of electronic communication, relating to security and IoT technology goods and services. You may withdraw this consent at any time by contacting legal@olarm.com or using the unsubscribe link in any marketing email.

20.2 [UK] Olarm will only send you marketing communications by electronic means where you have given explicit opt-in consent, or (for existing customers) where Olarm is marketing its own similar products and you have been given an opportunity to opt out. You may withdraw consent or opt out at any time by contacting legal@olarm.com or using the unsubscribe mechanism in any marketing communication. Olarm complies with the Privacy and Electronic Communications Regulations 2003 (PECR).

20.3 [EU] Marketing communications by electronic means to EU residents are sent only with your explicit prior consent (opt-in), in compliance with applicable national laws implementing the ePrivacy Directive (2002/58/EC). You may withdraw consent at any time without detriment by contacting legal@olarm.com or using the unsubscribe mechanism in any marketing communication.

21. Disclaimer and Warranties [ALL]

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE(S) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. OLARM DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. OLARM DOES NOT WARRANT THAT THE SERVICE(S) WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE.

[UK] NOTHING IN THESE TERMS EXCLUDES OR LIMITS OLARM UK’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE CONSUMER RIGHTS ACT 2015.

[EU] NOTHING IN THESE TERMS EXCLUDES OR LIMITS OLARM’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY MANDATORY LIABILITY UNDER APPLICABLE EU CONSUMER PROTECTION LAW THAT CANNOT BE EXCLUDED OR LIMITED BY CONTRACT.

Olarm warrants that: (i) it has the legal right and authority to enter into and perform its obligations under this Agreement; (ii) it will perform its obligations in a professional and workmanlike manner; and (iii) it will comply with all applicable laws in connection with providing the Service(s).

22. Limitation of Liability [ALL]

22.1 [SA] TO THE MAXIMUM EXTENT PERMITTED UNDER SOUTH AFRICAN LAW, OLARM’S TOTAL AGGREGATE LIABILITY TO YOU UNDER OR ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO OLARM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL OLARM BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

22.2 [UK] TO THE MAXIMUM EXTENT PERMITTED UNDER THE CONSUMER RIGHTS ACT 2015 AND OTHER APPLICABLE UK LAW, OLARM UK’S LIABILITY TO YOU IS LIMITED TO THE AMOUNT PAID BY YOU TO OLARM UK IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. HOWEVER, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OLARM UK’S LIABILITY WHERE IT WOULD BE UNLAWFUL TO DO SO, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR BREACH OF THE CONSUMER RIGHTS ACT 2015.

22.3 [EU] OLARM’S LIABILITY TO EU CONSUMERS IS SUBJECT TO THE MANDATORY CONSUMER PROTECTION PROVISIONS OF THE EU MEMBER STATE IN WHICH THE CONSUMER IS HABITUALLY RESIDENT. NOTHING IN THESE TERMS EXCLUDES OLARM’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR FRAUDULENT MISREPRESENTATION, OR FOR ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER EU LAW.

23. Data Protection [ALL]

23.1 Olarm processes personal data in its capacity as Responsible Party / Controller in accordance with applicable data protection laws:

• [SA] The Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act, 2000 (PAIA)
• [UK] The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
• [EU] The EU General Data Protection Regulation (Regulation 2016/679) (EU GDPR)

23.2 Olarm’s privacy practices are described in full in the Privacy Policy at https://olarm.com/legal/privacy-policy. By using the Service(s), you acknowledge and agree to the Privacy Policy.

23.3 [EU] International transfers of personal data from the EU to South Africa are conducted subject to applicable transfer mechanisms and safeguards as required under EU GDPR. Further details are set out in the Privacy Policy.

23.4 [UK] International transfers of personal data from the UK to South Africa are conducted subject to applicable transfer mechanisms and safeguards as required under UK GDPR. Further details are set out in the Privacy Policy.

24. Indemnification [ALL]

You shall defend, indemnify, and hold harmless Olarm and its affiliates from and against all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including attorney’s fees) arising from: (i) your use of the Service(s); (ii) your violation of any term of these Terms; (iii) your violation of any third-party rights, including intellectual property or privacy rights; or (iv) any damage caused by you to any third party in connection with the Service(s). [UK/EU] This indemnification clause does not operate to exclude or restrict your statutory rights as a consumer under UK or EU mandatory law.

25. User Misconduct [ALL]

If you believe a user of the Service(s) has acted inappropriately — including through illegal, offensive, violent, or explicitly inappropriate behaviour — please report such conduct to the appropriate authorities and to Olarm at legal@olarm.com.

26. Amendments to These Terms [ALL]

26.1 Olarm may update these Terms from time to time at its sole discretion. Material changes will be notified to you via the Service(s), email, or in-app notification with reasonable advance notice before the change takes effect. Your continued use of the Service(s) after the effective date of a material change constitutes acceptance of the updated Terms.

26.2 [EU] Consumers in EU Member States may terminate the contract where an amendment is materially detrimental and they do not accept the change.

26.3 Where amendments are required to comply with applicable law, they may take effect immediately upon notice.

27. Changes and Termination of Service [ALL]

Olarm reserves the right to modify, enhance, or discontinue the Service(s) (or any part thereof) at its sole discretion. Olarm will endeavour to provide 30 days’ advance notice of significant changes. You acknowledge that Olarm does not assume any responsibility with respect to the termination of the Service(s) operation or the loss of associated data, subject to applicable statutory rights.

28. Notices [ALL]

Olarm may provide notice to you by email to the address associated with your registered account. All notices and submissions to Olarm must be directed exclusively to: legal@olarm.com. No other channel of submission to Olarm is recognised for the purposes of these Terms.

29. Dispute Resolution

29.1 South Africa [SA]

In the event of any dispute arising out of or in connection with these Terms, the parties shall meet to attempt settlement. Failing settlement within 60 days, the dispute shall be submitted to informal arbitration in accordance with the provisions of the Arbitration Foundation of Southern Africa (AFSA), with proceedings held in Cape Town or such other place as the parties agree. Nothing herein prevents either party from seeking urgent relief from a court of competent jurisdiction.

29.2 United Kingdom [UK]

29.2.1 Olarm is committed to resolving disputes with UK customers quickly and fairly. In the first instance, please contact Olarm at legal@olarm.com with a description of your complaint. Olarm will endeavour to resolve your complaint within 15 business days.

29.2.2 If your complaint is not resolved to your satisfaction, you may refer it to an applicable alternative dispute resolution (ADR) scheme. Details of available ADR options are available on request from legal@olarm.com.

29.2.3 Nothing in this section prevents you from bringing proceedings before a UK court, including the County Court via the small claims track where applicable.

29.3 European Union [EU]

29.3.1 EU consumers may submit a complaint through applicable ADR mechanisms available in their territory or Member State. Olarm can be contacted for ADR purposes at: legal@olarm.com.

29.3.2 EU consumers retain the right to bring proceedings before the competent courts of the EU Member State in which they are habitually resident.

30. Governing Law and Jurisdiction

30.1 Multi-tier governing law waterfall [ALL]

These Terms are governed by and construed in accordance with the following:

30.2 Mandatory local consumer protection laws of the customer’s country of habitual residence are not overridden by the choice of governing law above. Where local mandatory law provides consumer protections that exceed those set out in these Terms, those protections apply.

30.3 For business customers, the parties submit to the exclusive jurisdiction of the Cape Town High Court, unless a separately executed written agreement specifies a different jurisdiction.

31. General [ALL]

31.1 These Terms do not create any relationship, partnership, joint venture, employer-employee, agency, or franchise between Olarm and you.

31.2 Olarm may assign its rights and obligations under these Terms and/or transfer ownership of the Service(s) to a third party without your consent or prior notice, provided such assignment does not materially prejudice your rights. You may not assign or transfer any of your rights without Olarm’s prior written consent.

31.3 If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity of the remaining provisions.

31.4 No waiver by either party of any breach or default shall be deemed a waiver of any preceding or subsequent breach or default.

31.5 These Terms constitute the entire agreement between you and Olarm relating to the subject matter herein and supersede all prior agreements, representations, and understandings, except for any written services agreements separately executed by both parties. To the extent of any inconsistency between these Terms and a separately executed Services Agreement, the Services Agreement prevails.

31.6 All correspondence relating to these Terms shall be in the English language.

32. Contact [ALL]

For any questions or comments about these Terms, please contact:

Email: legal@olarm.com

South Africa: Olarm (Pty) Ltd, 3rd Floor, 325 Main Road, Kenilworth, Cape Town, 7708, South Africa · Tel: +27 21 009 0911

United Kingdom and European Union: Olarm UK Ltd, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom · Tel: +27 21 009 0911

Terms and Conditions version 2.0 — 09 June 2026.
© 2026 Olarm (Pty) Ltd. All Rights Reserved. Olarm is a registered trademark.

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