Privacy Policy

Privacy Policy


24 August 2021


Last edited on

Aug 24, 2021

This is the privacy policy (“Policy”) for Olarm Proprietary Limited (Registration number 2015/057946/07) ("Olarm", "we", "us" or "our"), a private company registered in the Republic of South Africa.

This Policy sets out how we process information about you when you visit our website or mobile application, purchase our products, or otherwise use our services (together, our “Services”). We take the privacy of personal information seriously. If you do not accept or understand this Policy for any reason you should stop using our Services immediately.

The information that we process depends on the specific product or service being provided by us and may include, amongst other things:

1. Information collected through the use of our Services, for example:

  • Information about your smart alarm device, such as its model, serial number and ICCID and/or IMEI number.

  • Information relating to the use of the device, such as alarm codes, activity logs, device configuration (historic and current) and the location of the device.

  • Information submitted to us, which may contain personal information, such as your name, surname, country, email address, contact number, physical address and billing information.

  • Unique identifiers used pursuant to accessing our Services, such as usernames and passwords.

2. Information that we collect automatically through our website and mobile application, for example:

  • Browser and device data, such as the IP address of your computer or mobile device, your operating system, internet browser type, and the type and model of the device you are using.

  • Usage data, such as time spent on sites, the date and time of your visits, which pages you browsed and whether the pages have been delivered successfully.

You may also choose to submit information to us via other methods, including, but not limited to: (i) in response to marketing or other communications, (ii) through online forums, (iii) through participation in an offer, program or promotion, or (iv) in connection with an actual or prospective business relationship with us.

The personally identifiable information that we process is collectively referred to herein as “personal information”.

We are committed to protecting your privacy and will only process personal information in accordance with data protection legislation, including the Protection of Personal Information Act (No. 4 of 2013) ("POPI") and, where applicable, the General Data Protection Regulation (EU 2016/679) ("GDPR"), which includes the retained EU law version of GDPR as it forms part of the law of the United Kingdom, and any other applicable data protection legislation and/or regulation (collectively, the “Data Protection Laws").

In using our Services, you understand and agree that we may process your personal information from time to time, and by utilising our Services, you consent to us processing such information on the terms contained in this Policy. You must notify us immediately if you, at any time, have objections to us processing your personal information.

You are under no obligation to provide your personal information to us. However, without certain personal information, we may not be able to provide our Services to you.

We process personal information where it is adequate, relevant and not excessive, to communicate with you, deliver our Services to you, create, administer and transact with any account you may have with us, facilitate the business relationship we have with you, and/or to otherwise fulfil any contractual obligations we may have towards you. We may also process personal information to monitor and improve our Services and our service delivery in general.

We may use your contact details to send you product news and updates and to market and promote future products and services which we think may interest you and/or to provide you with useful information about our Services. You may, at any time, opt-out of receiving such communications from us.

In addition to the above, we may also process personal information:

  • To the extent that we are required or permitted to do so by law. It is our policy to co-operate with relevant authorities in relation to law enforcement inquiries. You authorise us to disclose any information about you to such authorities as we, in our sole discretion, believe necessary or appropriate in connection with the investigation of any illegal or purported legal activity.

  • In connection with any legal proceedings.

  • In order to establish, exercise or defend our legal rights.

  • To protect the rights, property and personal safety of another user and/or any member of the public.

We will not sell your personal information to marketers or unaffiliated third parties without your prior written consent. However, we may share with third parties anonymised and de-identified information that is submitted to us, provided that it will no longer contain personally identifiable information and cannot be linked to you.

We may share personal information with our affiliates, related entities and service providers (including, but not limited to, our auditors, accountants, lawyers and storage service providers) in order to render the Services, and/or otherwise for our internal administration purposes.
Where we request information from you, you agree to provide us with honest, accurate and up-to-date information and to maintain and update such information when necessary. It is your responsibility to contact us (via our information officer) if any of your personal information is incorrect, incomplete, misleading, or if you require its transfer or deletion.

By transmitting personal information to us belonging to a third party, you warrant that you have the requisite authority for us to process such information. You must notify us immediately if any consent has not been obtained or if it is withdrawn.
We will only retain personal information for as long as is necessary for the purposes for which it is obtained, unless otherwise permitted by law, or requested by you.

We will not intentionally or knowingly collect personal information directly from children (anyone under the age of 18 years). Where we are required to collect personal information belonging to a child, we will do so in accordance with the applicable Data Protection Laws.
We may process personal information outside the country in which it is collected, but only in jurisdictions where the law imposes conditions for the processing of information which are equivalent to, or more extensive, than those conditions contemplated in the relevant Data Protection Laws, or where otherwise permitted in terms of the relevant Data Protection Laws.

Our website and mobile application may have links to or from other websites. We recommend that you always read the privacy and security statements on these websites, as we are not responsible for their security, privacy practices or content.

We have implemented technological and organisational measures aimed at protecting the confidentiality and integrity of your personal information. We have identified the reasonably foreseeable internal and external risks to your personal information and have established, and will maintain, appropriate safeguards against these risks. We regularly verify that these safeguards are being effectively implemented and we will continually update these safeguards in response to new risks or deficiencies identified.

We will notify you, and the appropriate regulator, immediately where we have grounds to believe that any personal information has been accessed or acquired by any unauthorised person.

We may track and store some information (commonly known as a "cookie") when you visit our website or mobile application. The cookies we use may include mandatory cookies, preference cookies, statistical cookies, marketing cookies and/or optional cookies. Cookies enable us to recognise you during subsequent visits and make it easier for us to give you a better experience on our website and/or mobile application. Apart from establishing basic connectivity and communications, we may also use this data in aggregate form to develop customised services which are tailored to your individual interests and needs. You may change your device settings to decline cookies. However, this may cause certain features of our website or mobile application to be inaccessible.

You have certain rights in respect of your personal information, including:

  • The right to be notified that your personal information is being collected by us or has been accessed or acquired by an unauthorised person.

  • The right to access the personal information that we hold about you.

  • The right to rectify/correct/update inaccurate personal information and to update incomplete personal information.

  • The right to request that we correct, destroy or erase any of your personal information.

  • The right to object to or restrict us processing your personal information.

  • The right to request the transfer of your personal information to you or to a third party.

  • The right not to be subject, under certain circumstances, to automated-decision-making processes.

  • The right to object at any time to the processing of your personal information for direct marketing purposes.

  • The right to lodge a complaint with the relevant regulatory body which, for the purposes of POPI, is the Information Regulator. The Information Regulator can be contacted by email: or

  • The right to institute civil proceedings in relation to your personal information.

You will not generally have to pay a fee to access your personal information (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

If you would like to exercise any of your rights in respect of your personal information or have any queries or complaints on how we have handled your personal information, please contact us via our information officer so we can investigate the matter.